Terms of Service

Satisfaction Guaranteed

At Andrew’s Lawn & Landscaping, customer satisfaction is always 100% guaranteed.  As a customer, if you ever feel that your service is not satisfactory, please contact us at (610) 399-9497, or by visiting your account through the customer login page.  If a service call is needed, we will respond within a 48 hour period.  Every effort will be made to correct any of your lawn care concerns.

 

Lawn Maintenance & Care

Andrew’s Lawn & Landscaping performs services throughout the season, and automatically renews from season to season.

 

Cancellations

Our service continues from application to application year after year unless you contact us.  In some instances, a request to cancel service is taken after a service invoice has been printed and is in a scheduled route with a technician for that day. In this case, every attempt will be made to notify that technician to avoid service being performed.  In this scenario, if we are unable to reach that technician, or if the service has already been completed, your service termination will become effective after that particular treatment and you will be asked to return payment for that service.

 

Gates and Pets

Pets must be indoors and all gates must be unlocked for a scheduled service to be performed.  If you need notification prior to our visits, please request a call ahead.  We are able to call and leave a voice message the day prior to performing your scheduled service.

 

Damage

If Andrew’s Lawn & Landscaping happens to damage a sprinkler head or other property while performing a service, please contact us at (610) 399-9497.  We will repair or replace the damage as soon as possible.

 

Autopay

Payment for each customer’s service is conveniently billed to their debit or credit card each week the day after their lawn service is performed.  Printed or emailed account activity is available upon request.

 

Pre-Pay

Prepayment offers a discounted rate for customers choosing to pay for an entire season’s services at once.

 

Customer Service

Customers can reach customer service at info@andrewslawnandlandscaping.com anytime or at (610) 399-9497 between the hours of 8:00 am and 5:00 pm Monday through Friday.  Thank You.